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Help & Customer Service Information
The corporate office of Globe Pequot Press, Falcon Publishing, and The Lyons Press is located in Guilford, Connecticut. Our warehouse and distribution center is located in Springfield, Tennessee. Below are the addresses for these locations. Corporate Headquarters: Globe Pequot Press 246 Goose Lane P.O. Box 480 Guilford, CT 06437 Phone: 203-458-4500 Customer Service fax: 800-820-2329 Toll Free Customer Service: 888-249-7586 Send E-mail
All modern web browsers should work with our site. If you have an older web browser, you might experience this error message -- "HTTP 403.5 - Forbidden: SSL 128 Required" -- when you check out. If so, you need to upgrade to a browser version that supports 128-bit encryption.
We do our best to ensure accurate product availability, but occasionally stock runs out on popular items. We do not backorder credit card orders for consumers. If, on the rare occasion, a title on the web site runs out of stock, our customer service department will notify you via e-mail. They will try and provide you with an estimated in stock date or offer a possible substitute.
Our Satisfaction Guarantee. If, for any reason, you are not 100% satisfied with your purchase, you may return it, in its original condition, within 10 business days (two calendar weeks) after you have received your order for a full refund, or an immediate replacement. Refunds will be made within 30 days.
Returns Department
Our sales representatives have a hands-on knowledge of our books and products. If you have any questions or need more information, call our toll free number (888) 249-7586 for immediate service. We can also offer helpful suggestions and handle special requests. Just ask us!
We only ship orders to U.S. addresses. Orders are shipped via FedEx from our warehouse in Springfield, TN. A combination of a flat fee, plus a per-book rate, applies for each order and prices vary depending on shipping options such as Next Day, 2nd Day, etc. The shipping charges for these choices are calculated in U.S. dollars. This is the rate schedule:
FedEx Ground* - $ 4.48 for one book. Add $.99 for each additional book.
Alaska, Hawaii and Puerto Rico can only be shipped either FedEx 2-day or FedEx First Overnight. No other FedEx services are offered for these locations. AK, HI and PR add an extra $10.00 per shipment for FedEx 2-day and $15.00 per shipment for FedEx First Overnight.
*Orders are usually shipped within 72 hours unless FedEx Overnight service is requested. This means that you can expect to receive your package within two weeks of placing an order, depending upon where you live. Orders placed on weekends are not processed until Monday morning, and orders received after 12:00 noon (EST) are shipped the following morning. We will notify you if an item is on backorder.
Sales tax where applicable is placed on the subtotal (the book amount minus shipping).
International note: Orders to addresses outside the U.S. are not accepted at the site. We are working on re-establishing better options for international shipping, as the Internet is a global medium by nature and we want to handle your orders. Site users from outside the United States may want to consider using one of the large online book sites to order. Some of those sites have divisions located in your countries, which would be the best option of all. |
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