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Help & Customer Service Information


The corporate office of Globe Pequot, Falcon Publishing, and The Lyons Press is located in Guilford, Connecticut. Our warehouse and distribution center is located in Blue Ridge Summit, Pennsylvania. Below are the addresses for these locations.


Corporate Headquarters:
Globe Pequot
246 Goose Lane
Guilford, CT 06437
Phone: 203-458-4500
Customer Service fax: 800-820-2329
Toll Free Customer Service: 800-243-0495


Warehouse and Distribution Center:
National Book Network
15200 NBN Way
Blue Ridge Summit, PA 17214

Web Browser Requirements

All modern web browsers should work with our site. If you have an older web browser, you might experience this error message -- "HTTP 403.5 - Forbidden: SSL 128 Required" -- when you check out. If so, you need to upgrade to a browser version that supports 128-bit encryption. Please visit this page for a list of current web browsers. Cookies are required to shop on our site but do not need to persist beyond your visit.

Out of Stock Products

We do our best to ensure accurate product availability, but occasionally stock runs out on popular items. We do not backorder credit card orders for consumers. If, on the rare occasion, a title on the web site runs out of stock, our customer service department will notify you via e-mail. They will try and provide you with an estimated in stock date or offer a possible substitute.

Returns Policy

Our Satisfaction Guarantee. If, for any reason, you are not 100% satisfied with your purchase, you may return it, in its original condition, within 10 business days (two calendar weeks) after you have received your order for a full refund, or an immediate replacement. Refunds will be made within 30 days.

Before returning any item, you must e-mail our customer service department within 10 business days of the invoice date, notifying them of your return. Simply e-mail our customer service department at with the invoice number and Web order ID number.

Please mail returns to:

Attn: Returns Department
National Book Network
15200 NBN Way
Blue Ridge Summit, PA 17214

Please put the original packing slip in the carton and wrap the package securely. Please use FedEx or Insured Parcel Post for shipment

If you received an incorrect product or the product is defective or damaged, Globe Pequot will pay for return shipping. Simply notify us in your e-mail that the product is incorrect, damaged or defective, and we will issue a credit for the return shipping.

Shopping Assistance

Our sales representatives have a hands-on knowledge of our books and products. If you have any questions or need more information, call our toll free number (800) 243-0495 for immediate service. We can also offer helpful suggestions and handle special requests. Just ask us!


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